Bedeviled By The Churn, Sprint Tries To Win Back Disgruntled Customers
Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. And in 2014, it warned they wouldn't accept a T-Mobile-Sprint combination at the time. We had been loyal customers of Sprint for at least 10 years but my phone eventually stopped working and could not find replacement batteries or accessories for it so we cancelled last Nov.
T-Mobile has an innate ability to fix that and the company's knack for attracting customers means investors and executives aren't afraid to sink money into equipment that makes the difference. These phones do not work well at all and we would have switched back to our previous cellular service however we had given our phones to SPRINT as an exchange.
A Sprint spokeswoman acknowledged that a group of letters had been sent out on June 29. She said that only a "small minority" of customers were impacted. In postpaid wireless, J.D. Power ranks Sprint well behind Verizon in network quality. I called the tech support number they gave me and those people, thankfully who I could understand, said that department would help me set up my phone, but had nothing to do with web issues.
I just called to cancel my service with Sprint. One thing to keep in mind as you try to reach Sprint help by calling them, is that other customers give their customer support at this number a 53% score for their communication skills and a 84% score for the overall help they received.
Sprint should communicate what specific actions they've taken internally as a result of my concerns about customer service procedures. So after 35 minutes of this, they put a note in my account information, so that when I go into a SprintPCS store they can look it up and see that I am indeed eligible for the $150 rebate.
According to the American Customer Bad customer service Satisfaction Index , the company was rated lower than industry averages for its internet, subscription TV, and fixed-line telephone services. You get free texting and data use in most countries—although your speeds will only be around 2G. You'll also still have to pay voice calls.
After explaining multiple times my situation, I had enough with the lack of ability to think outside the box, repetition and lack of understanding of the English language and decided to turn to your website to get an idea of what my monthly service contract payment would be. I filled out all the information online and just before I entered my social to have an inquiry on my bureau and proceed with the purchase, I wanted to know what my total bill would come out to. I turned to the chat to asked what my monthly service contract payment would be because the grey "summary" box did not give me a specific number.
I'd been "ported out," he told me — phone company lingo for what happens when you terminate your account to go to another carrier. Calls had to be serviced within a very strict time schedule. Free phone service, cheaper phones. When traveling abroad, you'll find fees easy to manage thanks to Sprint Global Roaming- a feature included on all new postpaid plans.
Cleveland fielded my call on checking my data and told me all about the Sprint Zone app on my phone, and how data usage is one of the first things I'd see upon launching. I've talked to 2 resolution supervisors who set payment arrangements to keep phones on while they fixed problem.
First, the decision set off a firestorm of mostly bad publicity, a time when the carrier was struggling to compete with other major wireless carriers (AT&T, T-Mobile and Verizon). In Canada, there are only three major wireless carriers—Bell, Rogers and Telus—and their plans are priced basically the same due to the reduced level of competition , according to mobile news website iMore.
And they recognized that I was a loyal customer who always paid my bill on time - in recent years they regularly sent me offers to "upgrade my plan" or my phone and receive a billing credit (but we all know this is because they wanted me to renew my vows and sign on to a new contract).